FREQUENTLY ASKED QUESTIONS
We make doing your laundry simple. We can save your time, so you can enjoy doing the things you love. We can save you money on soap, water, heating and electricity. So you can enjoy even more of the things you love. Our prices are simple and affordable. Detergent, dryer sheets, fabric softener and bleach are all included in the wash and fold service.
Pick up and delivery is included in pricing. We try to be transparent and fair in our pricing and make it easy to understand, as we ourselves hate hidden charges. All charges will be fully disclosed to you before we proceed with services. Please take a look at the pricing section so there are no surprises.
You may cancel until 2 hours before your pick up time. You may edit your order until 1 hour before pick up time. (with no cancellation or rescheduling fees) If the pick up is cancelled when the driver arrives at your door there is a $15 cancellation or missed pick-up fee. If your order is cancelled after pick up but before we have started the cleaning process there is a $40 cancellation fee. Orders may not be cancelled after the cleaning process has commenced and full charges for the service will apply.
Yes customer can supply their own detergent with laundry.
We do offer Contactless pick up and drop off. You can provide us with a pick up/drop off arrangement that you believe is secure. (Porch, concierge, garage, deck box etc.) We will text/email you when the pick up/drop off is made. This service is solely for the benefit of the customer and Klaundry assumes no responsibility should your laundry go missing before pick-up or after drop-off.
Yes we do launder tablecloths at the price of $3.50/lb+tax. Tablecloths requires totally different process and turn around time is 3-5 business days.
Yes we do provide hang dry service $1.25 per items not available for same day service.
Never. It is not hygienic to do so. All orders are done separately.